Review Removal › Airbnb
Airbnb Review Removal Service
We help hosts remove Airbnb reviews that break Airbnb’s Review Policy: retaliatory reviews after you enforced a rule, extortion and threats for refunds, reviews from competitors, fake reviews, and irrelevant or discriminatory content. We build the review dispute with the right evidence and follow it through.
- ✓ Pay after removal available
- ✓ No upfront fee on pay-after-removal cases
- ✓ Money-back guarantee on agreed removals
- ✓ Free, confidential assessment
- ✓ Firm quote before any work starts
Reviewed by Joe Chierotti, Defamation Defenders · Updated October 2026
On this page: Can it be removed? · What Airbnb removes · Process · FAQs
Can you remove an Airbnb review?
Yes, when it violates Airbnb’s Review Policy. Hosts can file a review dispute with Airbnb when a guest review is fake, irrelevant, biased, retaliatory, extortionate, or breaks Airbnb’s Content Policy.
Airbnb says it generally doesn’t mediate disputes about whether a review is accurate, won’t remove a review just because you disagree with the star rating, and may keep reviews that mention things outside your control if they’re useful to future guests. That’s why the dispute has to be built around a specific policy violation.
What Airbnb will and won’t remove
These grounds come from Airbnb’s Review Policy.
1. Retaliatory reviews
Airbnb doesn’t allow reviews written to retaliate against a user for enforcing an Airbnb policy, such as reporting a party, an extra guest, or damage.
2. Extortion and incentives
Guests may not threaten a negative review to get unwarranted compensation, like a refund or discount.
3. Fake and affiliated reviews
Reviews not based on a real reservation, and reviews from people directly affiliated with or in competition with the listing.
4. Irrelevant reviews
Reviews that aren’t about the stay or aren’t based on first-hand experience of the reservation.
5. Content Policy violations
Explicit, discriminatory, harmful, or illegal content.
How our Airbnb review removal works
Free assessment
Send us the listing and review. We check it against Airbnb’s Review Policy.
Firm quote
A flat quote before work starts. Pay after removal and payment plans available.
Evidence
Messages, house-rule reports, damage claims, resolution-center records, and timelines that show retaliation or extortion.
Dispute and follow-up
We prepare the review dispute and supporting documents and follow up with Airbnb support.
Confirmation
We confirm the review and its rating are removed.
Protect yourself before the review posts
- Keep all guest communication inside Airbnb messages.
- Report rule violations and damage through Airbnb promptly, with photos.
- Save any message that threatens a bad review in exchange for money.
- Respond publicly to unfair reviews calmly and factually while a dispute is pending.
Pay after removal. Money back if we can’t remove it.
You get a firm quote before any work starts. On pay-after-removal cases there is no upfront fee: you pay once the Airbnb review is confirmed gone. If we agree to remove a review and can’t, you don’t pay for it, or you get your money back. If the same reviewer reposts the same complaint within 30 days, we handle it at no extra charge.
Payment plans available. We accept all major cards and Zelle.
What our clients say
Defamation Defenders has spent more than 10 years removing harmful content and cleaning up search results. Here is what clients have said about working with us.
Airbnb review removal FAQs
Can a host remove an Airbnb review?
Hosts can’t delete reviews, but they can file a review dispute. Airbnb removes reviews that are fake, irrelevant, biased, retaliatory, extortionate, or that break its Content Policy.
Will Airbnb remove a retaliatory review?
Airbnb’s Review Policy says users may not write reviews to retaliate against someone for enforcing an Airbnb policy. Documentation is key.
What if a guest threatened a bad review for a refund?
That’s extortion under Airbnb’s policy. Save the messages; they’re the strongest evidence for removal.
Will Airbnb remove a review because the rating is unfair?
No. Airbnb says it won’t remove a review solely because of disagreement with the star rating.
If the review is removed, does the rating go too?
Airbnb says that when a violating review is removed, its ratings and associated content may be removed too.
How much does it cost?
You get a free assessment and a firm quote first. Pay after removal and payment plans are available.
Do I pay if it isn’t removed?
No. On pay-after-removal cases there’s no upfront fee. On prepaid cases, if we agree to remove a review and can’t, you get your money back.
How long does it take?
Most Airbnb disputes we take on resolve within 2 to 6 weeks.
Do you remove VRBO and Booking.com reviews too?
Yes. We quote all platforms together.
Are you a law firm?
No. Defamation Defenders is a reputation management company. When a case needs legal action, we work with partner attorneys.
Related services
Find out if your Airbnb review can come down
Send us the listing and the review. Free and confidential. Call 1-800-785-1749.
Defamation Defenders is an online reputation management company, not a law firm, and nothing on this page is legal advice. We are not affiliated with or endorsed by Airbnb. Removal decisions are made by the platform under its own policies; we only take on reviews we believe can be removed, and we tell you before you pay if one can’t.
Published · Last updated by the Defamation Defenders team