Reviewed by Joe Chierotti, CEO, Defamation Defenders · Updated October 2026 · 8 min read
You can’t delete a Facebook review from your business Page yourself. You can report a recommendation that breaks Meta’s rules, such as spam, fake accounts, harassment, hate speech, off-topic posts, or reviews from people who manage your Page, and Meta may remove it. Honest negative reviews and star-only ratings stay up, so the best long-term fix is a strong response and a steady flow of genuine reviews.
- Page owners can’t delete recommendations; Meta removes only reviews that break its standards.
- Report each review under the specific rule it breaks, with evidence when you have it.
- Recommendations that only include a star rating can’t be reported.
- Turning off recommendations hides all reviews and your rating, so use it only during an attack.
- Never offer incentives to remove or change reviews; that violates Meta’s rules and the FTC’s rule on consumer reviews.
Table Of Content
Can you remove a negative Facebook review?
Not directly. Facebook calls business reviews “recommendations,” and Page owners can’t delete them. What you can do is report a recommendation that breaks Meta’s Community Standards or its rules for recommendations. If Meta agrees, it removes the review, and your Page rating updates.
| Type of review | Can it be removed? |
|---|---|
| Spam, fake accounts, or coordinated attacks | Yes, report it |
| Harassment, threats, or hate speech | Yes, report it |
| Off-topic posts not about your business | Often |
| Reviews by people who manage your Page or competitors posing as customers | Often, with evidence |
| Reviews exposing private information | Yes, report it |
| An honest, negative opinion from a real customer | No |
| Star-only ratings with no text | No, they can’t be reported |
How to report a Facebook review, step by step
Our Facebook review removal service matches each review to the Meta rule it breaks, documents it, and reports it for you. Free assessment, pay after removal available, and a money-back guarantee on agreed removals.
Should you turn off Facebook reviews?
Facebook lets you turn off recommendations for your Page. That hides every review and your overall rating, not just the bad one. It can make sense as a short-term response to a review-bombing attack, but it also removes all your social proof and can look like you’re hiding something.
- Consider it if you’re facing a coordinated attack and need time to report the reviews.
- Avoid it if you have mostly positive reviews; a few negatives won’t outweigh them.
How to respond to a negative Facebook review
- Respond quickly and calmly. Future customers judge you by how you handle criticism.
- Acknowledge the experience without arguing about details in public.
- Take it offline: give a direct phone number or email to resolve the issue.
- Don’t reveal private information about the customer.
- If it’s fake, say so politely: “We can’t find any record of this visit. Please contact us so we can look into it.”
How to prevent negative Facebook reviews
When the problem is bigger than one review
If the same person is posting about you in Facebook groups, comments, or on other sites, or the attack shows up in Google search results, a single report won’t fix it. See our Facebook content removal service for posts and comments, and our review removal service for other platforms.
Facebook review removal FAQs
Can I delete a review on my Facebook business Page?
No. Page owners can’t delete recommendations. You can report reviews that break Meta’s rules, and Meta may remove them.
What Facebook reviews can be removed?
Spam and fake reviews, harassment and hate speech, off-topic posts, reviews from people who manage the Page, and reviews that expose private information.
Can star-only ratings be removed?
No. Recommendations that only include a star rating can’t be reported.
How long does Facebook take to remove a reported review?
Meta doesn’t publish a timeline. Some reports are handled in days; others never get a response.
Should I turn off reviews on my Facebook Page?
Only as a short-term response to a coordinated attack. Turning off recommendations hides all your reviews and your rating.
Can I ask a customer to delete a negative review?
You can resolve their problem and let them decide. Don’t offer money, refunds, or discounts in exchange for removal; that breaks Meta’s rules and FTC rules.
Can someone get help removing Facebook reviews?
Yes. Defamation Defenders reviews each recommendation against Meta’s rules, documents violations, and reports them, with pay after removal available.
Send us your Page and the reviews. We’ll tell you which ones qualify and what it costs. Free and confidential.
Get My Free AssessmentCall 1-800-785-1749
Defamation Defenders is an online reputation management company, not a law firm. This article is general information, not legal advice.
