Estimated reading time: 6 minutes
Online reviews influence buying decisions more than ever. For Indian businesses, Justdial remains one of the most visited local listing platforms. But what happens when your business receives a misleading, fake, or defamatory review? This step-by-step guide explains how to remove a Justdial review legally and strategically in 2025 to protect your reputation and regain consumer trust.
Table Of Content
Why Justdial Reviews Matter
- Justdial receives over 120 million monthly visitors.
- Reviews on Justdial impact Google rankings for Indian businesses.
- Negative comments can drive prospects away in seconds.
Whether you’re a salon in Mumbai, a restaurant in Delhi, or a hospital in Chennai, your Justdial reviews shape your credibility. A single bad review can result in cancelled appointments, lost leads, and irreversible damage to your brand identity. In hypercompetitive industries, every word matters.
When Can You Remove a Justdial Review?
You can request a review removal if it:
- Violates Justdial’s content guidelines
- Contains hate speech or discriminatory language
- Is irrelevant, spammy, or duplicated
- Includes personal attacks or threats
- Is clearly written by a competitor or impersonator
- Contains private information like mobile numbers or addresses
False reviews based on fake experiences are also grounds for appeal. This includes reviews left by individuals who never interacted with your business.
Types of Reviews That Can Be Flagged
Spam or Off-topic Reviews
- Comments not related to your service or product
- Irrelevant stories that have nothing to do with the business
Harassment or Hate Speech
- Language that is abusive, discriminatory, or inciting violence
- Targeted attacks based on gender, religion, caste, or region
Conflict of Interest Reviews
- Posted by competitors to damage your image
- Written by disgruntled former employees
Misinformation or Fabrication
- Factual errors that can be proven with documentation
- False claims meant to harm credibility
Step-by-Step: How to Remove a Justdial Review in 2025
Step 1: Identify the Violation
Before acting, confirm the review violates one or more of Justdial’s review guidelines.
Common violations include:
- Profanity or abusive language
- Fake claims unsupported by evidence
- Promotional content for another business
- Political or religious rants
Document the offensive content by taking screenshots with timestamps.
Step 2: Log in to Your Justdial Business Account
Visit Justdial for Business and:
- Sign in with your verified number or email
- Navigate to the “Reviews” section under your profile
- Locate the specific review in question
Step 3: Use the Report Option
- Click the “Report” or “Flag” icon next to the review
- Select the appropriate reason for the report
- Write a concise explanation referencing specific guideline violations
Justdial will review your request internally. Most responses take 5–10 working days.
Step 4: Follow Up via Email
If there’s no action within two weeks, email Justdial’s support team:
To: [email protected]
Subject: Request to Remove Inappropriate Review (Business Name: [XYZ])
Dear Justdial Support,
We respectfully request the removal of a review dated [DD-MM-YYYY] for violating platform guidelines. It contains [brief reason, e.g., false claims, abusive language].
Please find attached screenshots and our account details.
Business Name: XYZ Enterprises
Mobile: [Registered number]
City: [City name]
Sincerely,
[Your Full Name]Attach:
- Screenshots
- Review URL
- Business verification documents (if requested)
Step 5: Monitor the Review Status
Log in weekly to track status changes. If removed, you’ll see it disappear from your listing. If rejected, consider:
- Submitting a second request with more detailed evidence
- Legal escalation (discussed below)
Step 6: File a Formal Complaint with Legal Proof
If repeated requests are denied, attach supporting evidence like:
- FIR copy (First Information Report)
- Sworn affidavit
- Lawyer’s letter
- Cease and desist notice
This shows that you’re willing to pursue legal action. Justdial takes legal threats seriously when they’re backed by valid claims.
Step 7: Escalate to Regulatory Bodies
If all else fails:
- Contact the Ministry of Consumer Affairs via https://consumerhelpline.gov.in
- File a grievance with CERT-IN (Cyber Emergency Response Team – India) if the review contains cyber harassment or threats
- Notify your local cybercrime cell
What If the Reviewer Is Unreachable or Fake?
In many cases, anonymous users leave false feedback without traceable contact info. Here’s how experts deal with it:
- Use IP tracking (via legal process) to identify origin
- Subpoena the platform to disclose email/IP metadata (requires court order)
- Launch content suppression campaigns
Justdial may also blocklist users with repeat complaints or spammy posting behavior.
Strategic Tips to Improve Your Justdial Presence
- Request Reviews Immediately After Service
- Send an SMS or WhatsApp follow-up
- Offer a quick-link with 5-star pre-filled fields
- Monitor Trends in Language
- Identify patterns in complaints or praise
- Use this for staff training and business process optimization
- Reward Loyal Customers with Shout-Outs
- Share positive reviews on social media
- Tag and thank customers publicly
- Set Monthly Review Goals
- Motivate employees to get 10 new reviews each month
- Include it as a KPI (key performance indicator)
- Respond in Local Language Where Needed
- Hindi, Marathi, Tamil, Telugu, or Bengali
- Shows regional engagement and accessibility
Tools for Proactive Justdial Review Management
| Tool | Purpose |
|---|---|
| Hootsuite | Monitor and respond to reviews & mentions |
| Google My Business | Improve local SEO and customer feedback |
| Canva | Design visuals for positive review sharing |
| SEMrush | Analyze branded keyword review impact |
| Mentionlytics | Track online sentiment across platforms |
Industry-Specific Review Sensitivity
Healthcare Providers
- Can be legally challenged under HIPAA (if outside India)
- Must monitor for slanderous medical misinformation
Education and Coaching Institutes
- Targeted by fake reviews during admission seasons
- Can use parent testimonials to balance perspective
Food and Beverage
- Heavily influenced by visuals; negative reviews often include poor-quality photos
- Use professional photography and encourage visual testimonials
Review Lifecycle: From Posting to Removal
flowchart TD
A[Customer writes review] --> B[Review goes live on Justdial]
B --> C{Violates policy?}
C -- Yes --> D[Business reports review]
D --> E[Justdial reviews complaint]
E --> F{Action taken?}
F -- Yes --> G[Review removed]
F -- No --> H[Legal or PR escalation]How Defamation Defenders Can Help
Defamation Defenders provides professional review removal and suppression services tailored for Indian platforms like Justdial. Our services include:
- One-on-one consultations to assess harmful reviews
- Legal notice drafting and support with Indian attorneys
- Justdial and Google review monitoring dashboards
- Verified positive review collection programs
- SEO content publishing to restore brand credibility
Whether you’re dealing with a fake review or defamatory campaign, our specialists use proven legal and technical strategies to protect your online presence.
Contact us today or explore our review defense solutions.
FAQ Section
In most cases, no. The reviewer won’t receive a removal notice unless part of a legal investigation.
Can I prevent negative reviews from being posted?
No platform can fully block them in advance. However, by maintaining high-quality service and review response hygiene, you can reduce frequency.
At least twice a week. Use mobile notifications or browser extensions to stay alert
Mention this in your report or legal complaint. Justdial can verify IP patterns and remove reviews from unverified or spammy users.
Only by the original poster. Businesses cannot edit user reviews directly.
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